VIVA NATION FREQUENTLY ASKED QUESTIONS

• How much does Viva Nation TV cost?

US$5,99 a month or US$69.99 a year

• What content type makes Viva Nation TV unique?

Viva Nation TV represents content primarily from Africa that includes Lifestyle, Series, Feature Films, Music and a host of other genres from the continent (ie. Nigeria, South Africa, Kenya etc.)

• Do I need Wi-Fi

Yes

• How do I open an account? 

1. Click “Register” in the Header Menu
2. Complete the provided Registration From as provided.
3. Review the Terms & Conditions as per the link on the keyword “terms”
4. Ensure the check box has been selected
5. Proceed by clicking the “Register” button

• How do I set up my payment page?

Upon Completing the Registration Process, you will be prompted to:

1. Select your preferred Subscription Plan
2. Provide the requested payment option information
3. Review the Terms & Conditions as per the link on the keyword “terms”
4. Submit Information by clicking on the “Activate” Button

• How do I reset my password?

1. Click “Login” in the Header Menu
2. Click the “Forgot Password?” link on the Page
3. Enter the Registered Email Address you are wanting to reset a password for.
4. Click on the provided link in the received email and proceed by entering your “New Password” & Confirm the Password.
5. Click the “Reset” Button

• How many devices can I use with my monthly subscription?

5 Devices simultaneously

• How do I cancel after my free trial?

1. Login to the Web Portal
2. Hover over your Username in the Header of the Page
3. Select My Plans
4. Click the “Cancel Subscription” Button

• How do I cancel my paid subscription?

1. Login to the Web Portal
2. Hover over your Username in the Header of the Page
3. Select My Plans
4. Click the “Cancel Subscription” Button
5. The Portal will provide a “Response Section” for the reason of Cancellation.
6. Populate the provided as per the information indicated and proceed by clicking on the “Cancel Subscription”
7. You will receive a Cancellation notification via email confirming that your access to view content is valid till the initial rollover date.
8. Once the respective rollover Date has lapsed, billing will no longer be debited from your account.

• Contact info@vivanationtv.com for additional information.